ServaCall Services
Customer Schedule
Your Customer schedules a service appointment at their location using the ServaCall web interface.
Auto Scheduler
The software performs the calculation of service area radius and alerts service professionals about the appointment created.
Service & Delivery
The Service Professional can either accept or reject the appointment if they have the time or are within the service location at that time.
| Service Requests, Work Orders, Trouble Tickets, Jobs Is your team keeping up with what needs to be done? Do you even know what needs to be done? You're not alone. Lots of service teams are drowning in paperwork and struggling to find a solution. Work Orders, Trouble Tickets, Service Requests... ServaCall can track them all, no matter how many you have. Assign & Alert Your Team Once you assign work to your team members, you'll rest easier knowing that your technicians are getting notified about what they've been assigned to do. No more unnecessary phone calls and text messages just to stay in sync. Let ServaCall handle it for you. Track Time, Materials, and Expenses You're in business to make money, right? Accurately tracking the billable time, materials and expenses for each job is critical to making sure that you can bill your customers and get paid faster. ServaCall is easily accessible from any web browser and even from smartphones and PDA's. Service Contract Management If you're like most service providers, you sell service contracts to your customers. ServaCall makes it easy to setup and track service contracts. Setup pre-paid hours or dollar amounts and track the balance as you perform the work. You can even give your customers access to view their contract usage online. Team Scheduling Views Trying to coordinate schedules for your team is hard work. Our Service Software is designed to support multi-user scheduling and our customers tell us that they save hours each week by using BlueService. These scheduling views will make you forget all about that whiteboard you use now! |
Check Availability Knowing who is available to perform work is a critical component to running an efficient service team. Our 'availability grid' views offer a quick and easy visual check of schedule availability for each team member. Just click on an open time slot and start scheduling! Personal Calendar Views Each ServaCall user has their own personal calendar with daily, weekly, monthly and other views. Users can also choose to receive schedule change alerts in iCal format, allowing for easy integration with Outlook or any other calendaring software. Email and Text Message Alerts Keep your technicians and other employees on-time and up-to-date with email and text-message alerts of important schedule changes and other events. Try ServaCall For Free Nothing to download. Just sign up online and get started right away. Instant Customer Service History When a customer calls, you want to impress them with excellent service, right? ServaCall gives you instant access to each customer's service history with just a few clicks. Our users tell us that this makes them look good and deliver better service. Equipment Tracking If you're in the equipment service industry, you will appreciate ServaCall's Equipment Tracking features. Create and track unlimited equipment records for each customer, complete with support for custom fields, scheduled service dates, etc. |
Contacts & Locations ServaCall supports multiple contacts and locations per customer record. Even your biggest customer accounts are no problem for BlueService. You can also easily identify which contact and location are the "primary" for each customer. Import Customers Importing your existing customer records is no problem with ServaCall. Our built-in import tools make it easy and we're always available to help if you need it Mobile Access ServaCall Mobile works with most smartphones and PDA's that have a browser and internet connectivity. Designed specifically for your mobile field service personnel, ServaCall Mobile is fast and efficient because it includes only the features critical to completing work in the field. Streamlined Interface Designing specifically for low speed connections, ServaCall Mobile provides the minimal functionality needed for technicians to get their jobs done in the field. View Assignments Technicians can quickly view and interact with their assignments. Critical information is easily accessible to help your techs get the job done right. Record Activities The whole point of a mobile solution is to capture activities as they happen. ServaCall Mobile delivers. Techs can enter time, materials, and expenses for each assignment. They can even email a billing summary to the customer for immediate confirmation! |